Through partner OEMs (Original Equipment Manufacturers), distributors and service centers in Ghana,  Fairgreen offers various levels of warranty services, including patch updates. These are provided either as Service Level Agreements (SLA), or as part of a service offering bought with equipment.

We offer a three-year warranty on all equipment sold, or modified at the customer’s request.

Our Customer Service department is attuned to the dynamic needs of the environment and the changing needs of our clients, particularly as their operations become more sophisticated. This is why we continue to innovate and strive to meet our customers at the point of their need.

Our experienced and efficient technical team has Software knowledge in PC- based applications and network applications (UNIX, NOVELL, MICROSOFT, LINUX, etc.), as well as hardware knowledge in PCs, Servers, Printers and other electronics and telecommunication equipment. We have experts in Dell, HP and IBM systems.

To keep up to date with advancements in the industry and to remain competitive, our
technicians attend refresher courses in all the product lines we support.

At any given time, our inventory of spare parts is enough to meet 80 percent of our requirements within 24 hours of reporting. We also have a well-equipped workshop located on our office premises in Accra.

For all equipment sold, FAIRGREEN LIMITED Offers up to three-years warranty, or modified at the customer’s request. FAIRGREEN LIMITED has a revolving stockholding of about One thousand US Dollars ($100,000.00) worth of spare parts locally.

This level of stock meets over 80% of our spare parts requirements within 24 hours of calling. There is therefore no need for the customer to stock its own spare parts. FAIRGREEN LIMITED also has a well – equipped workshop with State-of-the-Art Diagnostics tools, sited in our office premises located at Accra – Fairgreen Ltd, Afua Sutherland Road, Dzorwulu-Accra.